Hospitality & pubs
Exceptional experiences.Stronger businesses.
You know your business inside out.
We look from the outside in.
Through Fresh Eyes helps hospitality, food and online businesses identify opportunities, solve challenges and make practical improvements that deliver real results.
Fresh Perspectives. Practical Improvements. Real Results.
Different businesses. Similar challenges.
Who we work with
Our experience is in hospitality, food and online businesses, but the way we look at an organisation has benefits across many sectors.
Food businesses
Better processes.Better margins.
Online & e-commerce
Smoother operations.Happier customers.
Multi-site operators
Consistent standards.Sustainable growth.
Not sure your business fits one of these categories? That’s absolutely fine. Tell us what you do and we’ll start there.
Areas we focus on
What could a fresh pair of eyes uncover?
We look at your business from several perspectives, helping you identify opportunities, solve challenges and make practical improvements.
01
Customer experience
From first contact to service, delivery and what happens afterwards, we look at your business through your customers’ eyes.
02
People & teams
We consider roles, communication and working practices, listening to the people who make the business work every day.
03
Operations & efficiency
We look for unnecessary complexity, duplication, bottlenecks and practical ways to make operations smoother.
04
Revenue, costs & profitability
We explore pricing, margins, purchasing and missed opportunities that could improve commercial performance.
05
Supplier relationships
We review how communication, service, value and reliability affect your costs and customer experience.
06
Online & e-commerce
We follow the digital customer journey and the fulfilment, communication and operations behind it.
Independent. Practical. On your side.
We don’t arrive with a predetermined checklist.
We look, listen and ask questions before making recommendations that fit your business.
Three levels of independent, practical review
Which review does your business need?
Start with a focused review or choose a broader review of your business picture.
A focused look
Snapshot Review
A concise, independent review to identify quick-win opportunities.
- Pre-visit questionnaire
- Independent website and customer-journey review
- Up to 3 hours on site
- Clear findings and practical recommendations
- Identify top priorities
£395
A broader perspective
Wide Angle Review
A deeper review across operations, people, processes and performance.
- Detailed pre-visit questionnaire
- Independent website and customer-journey review
- Up to 6 hours on site
- Observations across areas and teams
- Report with five quick wins and top priorities
£795
The bigger picture
Panoramic Review
A comprehensive review for multi-site businesses or a significant period of change.
- In-depth information request
- Customer-journey review
- Full or multi-day review, tailored to your needs
- Detailed observations across key areas
- Prioritised opportunities and next steps
From £1,250
Ongoing support
Growth Partnerships
Identify Implement Measure
Our flexible Growth Partnerships provide ongoing support tailored to your business, your goals and your budget.
Whether you need expert advice and guidance or practical, hands-on help implementing improvements, we work alongside you to turn opportunities into measurable results.
- No off-the-shelf business packages.
- Individually designed around your priorities.
- We stay alongside you to implement, measure and build on progress.
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Personalised Growth Plan
Agreed objectives, priorities and measurable targets.
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Monthly Progress Meetings
We review achievements, challenges and next steps together.
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Detailed Monthly Insight Reports
Clear progress, key findings, measurable results and recommendations.
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Dedicated Telephone Support
Ongoing advice and guidance throughout your partnership.
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Ongoing Guidance & Implementation
A combination of expert advice, monitoring and practical, hands-on support tailored to your needs.
Additional Services
Specialist Services for Hospitality Businesses
Practical, focused support to help you improve customer experience, operational standards and overall business performance.
Mystery Guest Experiences
See your business through your customers’ eyes.
Independent, detailed customer experience assessments that highlight what’s working well, what could be improved and the opportunities to increase customer satisfaction, spend and loyalty.
- Real customer perspective
- Detailed, practical report
- Clear recommendations for improvement
- Identify opportunities to grow revenue
Comprehensive Mystery Guest Visit
Detailed customer experience report with key findings and recommendations.
£225Enhanced Mystery Guest Experience
In-depth report including commercial analysis and action plan.
£345Multi-site Mystery Guest Programme
Tailored to your business requirements.
Bespoke quotation
Cellar Management & Performance Training
Better beer. Better standards. Better business performance.
Practical, on-site cellar management training delivered by Gareth, helping you improve beer quality, cellar standards, staff knowledge and profitability.
- Hands-on practical training
- Improve beer quality and consistency
- Reduce wastage and increase profit
- Tailored to your business and team
Two-Hour Training Session
Up to 3 staff.
£225Half-Day Training
Up to 4 staff.
£375Full-Day Training
Up to 6 staff.
£650Multi-site Training
Tailored to your business requirements.
Bespoke quotationExperience that works for your business
Why Choose Through Fresh Eyes?
At Through Fresh Eyes, we bring together decades of hands-on experience in senior management, business operations, hospitality, sales, customer service and business development. Having owned, managed and helped develop businesses ourselves, we understand the challenges business owners face. Our complementary strengths allow us to see the bigger picture, identify opportunities others may overlook and deliver practical, achievable improvements that make a real difference to business performance.
Operations · process · commercial outcomes
Gareth says
I bring extensive experience in senior management, business operations, business development and staff training, gained across financial services, hospitality, food production and online retail.
My career includes 15 years in financial services, progressing into business development, management coaching and sales performance, including working with major financial institutions.
I then spent seven years running a successful hospitality business with Amanda, combining my role as Head Chef with responsibility for cellar management, purchasing, stock control, staffing, and day-to-day operations. During this period, we were awarded entry into the CAMRA Good Beer Guide. I still hold a personal license to sell alcohol.
Post-COVID, I progressed into senior operational management in the food and online retail sector, overseeing people, processes, suppliers, logistics, costs, and commercial performance.
With extensive practical management and operational experience, I have a keen eye for inefficiencies, process improvement, and helping businesses operate more effectively and profitably.
Customers · people · detail
Amanda says
I bring extensive senior management experience in business operations, customer service, and business development, gained across financial services, hospitality, food, and online retail.
My career began with over 15 years in financial services, working in both customer-facing and business-to-business roles. I then spent seven years running a successful hospitality business with Gareth, managing hotels and restaurants.
Post-COVID, I moved into the food and online retail sector, where, as Customer Service Manager, I led customer service operations, managed and developed teams, maintained key customer and supplier relationships and worked closely with other departments to improve service standards, operational efficiency and customer satisfaction.
With extensive practical and commercial experience, I combine a strong understanding of business operations with a natural ability to spot overlooked issues, improve the customer experience, strengthen team performance, and uncover opportunities for greater efficiency and profitability.
Sometimes a conversation is the best place to start
Let’s talk
You don’t need to know exactly what you need before getting in touch. Tell us a little about your business and we’ll take it from there.